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Terms & Privacy

How Kartel AI, Inc. works with clients, and how we handle data. Both documents were last updated April 1, 2026.

Terms of Service

Last updated April 1, 2026

1. Agreement to Terms

By accessing or using the services provided by Kartel AI, Inc. (“Kartel,” “we,” “us,” or “our”), you agree to be bound by these Terms of Service. If you do not agree to these Terms, do not use the Services.

2. Description of Services

Kartel provides AI-powered creative production services, including:

  • AI-assisted content generation, creative production, and asset creation
  • Custom model training using client-provided brand assets
  • The Creative Intelligence Platform (CIP) for project management and deliverable review
  • Creative orchestration, performance analytics integration, and workflow automation
  • Consulting and strategic services related to AI-powered creative production

3. Client Accounts

To access certain features, you must create an account. You agree to provide accurate information, maintain security of credentials, and accept responsibility for all activities under your account.

4. Intellectual Property & Ownership

4.1 Client-Owned Output

All creative deliverables produced by Kartel are 100% client-owned intellectual property. Clients receive full rights to use, modify, distribute, and sublicense all deliverables without restriction.

4.2 Custom Models

LoRA models trained on client brand assets are client-owned IP, portable and transferable at the client’s discretion.

4.3 Kartel Platform & Tools

The Kartel platform and underlying technology remain the intellectual property of Kartel AI, Inc. Clients receive a limited, non-exclusive license during their engagement.

5. Data Security & Privacy

  • No client data passes through third-party AI APIs.
  • All client data is encrypted at rest (AES-256) and in transit (TLS 1.3)
  • Client data is siloed and never commingled with other clients’ data
  • Air-gapped training options available for sensitive materials
  • Raw training data destroyed per NIST 800-88 after model training

6. Acceptable Use

You agree not to use the Services to generate harmful content, infringe intellectual property, reverse-engineer the platform, or circumvent security measures.

7. Payment Terms

Services are billed per client agreement. Invoices are due within 30 days. Late payments may incur interest at 1.5% per month.

8. Confidentiality

Both parties agree to maintain confidentiality of proprietary information disclosed during the engagement. Obligations survive termination.

9. Limitation of Liability

Kartel’s total liability shall not exceed fees paid in the preceding 12 months. Kartel shall not be liable for indirect, incidental, or consequential damages.

10. Termination

Either party may terminate with 30 days’ written notice. Upon termination, all client-owned models and assets will be transferred, and platform access revoked within 7 business days.

11. Governing Law

These Terms are governed by the laws of the State of California. Disputes shall be resolved in the courts of Los Angeles County.

12. Contact

Kartel AI, Inc.
407 Maple Drive, Beverly Hills, CA
Email: legal@kartel.ai

Privacy Policy

Last updated April 1, 2026

1. Introduction

Kartel AI, Inc. is committed to protecting the privacy and security of our clients, website visitors, and users. This Privacy Policy describes how we collect, use, and protect personal information.

2. Information We Collect

  • Account Information: Name, email, company name, job title, and phone number
  • Client Materials: Brand assets and creative briefs uploaded to the platform
  • Usage Data: Pages visited, features used, and interaction patterns
  • Device Information: Browser type, operating system, and IP address

3. How We Use Your Information

We use your information to provide Services, train custom AI models exclusively for your brand, process transactions, and improve the platform. Client materials are never shared or commingled.

4. Data Security

  • Encryption: AES-256 at rest, TLS 1.3 in transit
  • Data Isolation: Client data is siloed, with separate storage and no commingling
  • API Security: Client data never passes through third-party AI APIs
  • Vendor Compliance: All vendors maintain SOC 2 Type II certification
  • Data Destruction: Raw training data destroyed per NIST 800-88

5. Data Sharing

We do not sell, rent, or trade personal information. We may share with trusted service providers under strict confidentiality, or when required by law.

6. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or port your data. Contact privacy@kartel.ai to exercise these rights.

7. CCPA / GDPR Compliance

We comply with California Consumer Privacy Act (CCPA), CPRA, and GDPR requirements. Kartel does not sell personal information.

8. Contact

Kartel AI, Inc.
407 Maple Drive, Beverly Hills, CA
Email: privacy@kartel.ai

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